Cancellation Policy (ShopHost)

Effective Date: 15-09-2026
This Cancellation Policy explains the cancellation terms applicable to ShopHost services and merchant store orders.

1. Plan Purchase / Upgrade Cancellation

ShopHost plan purchases and upgrades are non-cancellable and non-refundable once purchased or activated, as they provide immediate access to digital services and platform features.

The applicable ShopHost plan price, taxes, features, and billing terms will be displayed to the merchant before completing the purchase.

2. Shiprocket Account and Shipping Charges

ShopHost does not maintain or operate a shipping wallet for merchants. Merchants who use the Shiprocket integration are responsible for their own Shiprocket account, wallet balance, shipping charges, and other applicable Shiprocket or courier fees.

Any cancellation, refund, reversal, or adjustment relating to Shiprocket charges or the merchant's Shiprocket account will be governed by Shiprocket's applicable terms and policies.

3. Shipment Cancellation

If a merchant creates a shipment through Shiprocket and subsequently wants to cancel it, the cancellation will be subject to the shipment status and the applicable Shiprocket and courier partner rules.

  • Shipment cancellation may be possible only before pickup or processing, depending on the shipment status.
  • Any eligible refund, reversal, or adjustment of shipping charges will be handled according to Shiprocket's applicable policies.
  • ShopHost does not guarantee refunds or reversals for cancelled shipments.

4. Order Cancellation (Merchant's Store Orders)

Cancellation of orders placed by customers on a merchant's store is handled by the respective merchant.

ShopHost provides the platform and tools to help merchants manage orders, but the merchant is responsible for establishing and communicating their own order cancellation, refund, return, and exchange policies, subject to applicable laws and regulations.

5. Cancellation After Shipment

Once an order has been shipped, cancellation may not be possible through the ShopHost platform. Any return, refusal, RTO, or other post-shipment process will be subject to the merchant's policies and the applicable Shiprocket and courier partner rules.

6. Technical Issues

If a payment for a ShopHost plan is successfully completed but the purchased service or plan is not activated due to a technical issue, the merchant may contact ShopHost support with the relevant payment transaction details.

7. Contact

For ShopHost plan, account, or platform-related cancellation issues, merchants may raise a support ticket through the admin panel or contact ShopHost through the available support channels.

For Shiprocket shipping charges, shipment cancellations, refunds, or courier related matters, merchants should contact Shiprocket or the relevant courier partner directly.