Shipping Policy (ShopHost)

Effective Date: 15-09-2026
This Shipping Policy describes how shipping works on stores powered by ShopHost. ShopHost does not provide or operate its own shipping or courier services.

1. Shipping Provider

ShopHost does not provide its own shipping or courier service. Merchants may use their own Shiprocket account to manage shipments, select courier partners, generate shipping labels and AWBs, track shipments, and manage delivery activities.

2. Shipping Charges

  • Shipping charges are determined by Shiprocket and the selected courier partner based on factors such as pickup and delivery pincodes, package weight, dimensions, shipment type, and applicable courier rates.
  • Merchants are responsible for all shipping charges and other applicable fees charged by Shiprocket or the selected courier partner.
  • ShopHost does not independently determine or control courier shipping charges.

3. Shiprocket Account Requirement

Merchants who choose to use the Shiprocket integration are responsible for maintaining their own active Shiprocket account and ensuring that their account has sufficient balance or payment arrangements required to create and process shipments.

4. Shiprocket Payments and Charges

Any recharge, wallet top-up, shipping payment, subscription fee, or other charges related to the merchant's Shiprocket account are governed by Shiprocket's applicable terms, pricing, and payment policies.

ShopHost does not collect or maintain a shipping wallet on behalf of merchants.

5. Pickup

Pickup is arranged through Shiprocket and the courier partner selected by the merchant. Merchants are responsible for ensuring:

  • Correct pickup address and contact details
  • Packages are ready and properly packed
  • Accurate package weight and dimensions are provided
  • The shipment complies with applicable courier and shipping requirements

6. Serviceability

Shipping availability depends on the serviceability of the pickup and delivery pincodes through Shiprocket and its available courier partners. Serviceability, courier availability, and delivery options may vary from time to time.

7. Delivery Timelines

Delivery timelines displayed by Shiprocket or its courier partners are estimates only. Actual delivery times may vary due to courier operations, distance, weather, local restrictions, incorrect or incomplete addresses, customer availability, holidays, force majeure events, or other circumstances outside ShopHost's control.

8. Tracking

Shipment tracking information may be provided through the ShopHost store or communicated to customers through available channels such as WhatsApp or email, based on the tracking information received from Shiprocket and the relevant courier partner.

9. COD Orders

For Cash on Delivery (COD) shipments, the collection and settlement of COD payments are handled by the relevant courier partner and/or Shiprocket according to their applicable processes and terms.

ShopHost does not collect COD payments from customers and does not independently settle COD amounts to merchants.

10. Returns / RTO

If a shipment cannot be delivered, it may be returned to the merchant as Return to Origin (RTO) in accordance with the applicable courier and Shiprocket policies.

Any applicable return, RTO, reverse shipping, or other courier charges are the responsibility of the merchant and may be charged by Shiprocket or the relevant courier partner.

11. NDR (Non-Delivery Report)

Non-Delivery Report (NDR) actions, where available, are managed through the Shiprocket platform or through the shipping features made available to the merchant through the ShopHost integration.

12. Packaging Responsibilities

Merchants are responsible for ensuring that products are safely and appropriately packaged for transportation and comply with applicable courier packaging requirements.

ShopHost is not responsible for damage, loss, or delivery issues resulting from inadequate, improper, or insufficient packaging by the merchant.

13. Shipping Support

For shipping-related issues involving courier services, shipment charges, delivery, RTO, NDR, COD settlements, or other shipping matters, merchants may need to contact Shiprocket or the relevant courier partner directly.

For issues related to the ShopHost platform or its Shiprocket integration, merchants may contact ShopHost support through the available support channels.